Outsourced Hosting Support in the UK

Fast, Dependable and Beautifully British customer support – Over the years, we have built a small, yet incredible team packed with knowledge and experience spanning a large set of hosting technologies. Providing our own support in-house has been key to our success as a hosting business – let us provide that same level of support to your own customers on a 100% white-label basis with our outsourced technical support packages. 

Whether you are a hosting reseller, a growing hosting business or a creative team offering hosting to your clients, our support packages have been designed with you and your business (and sanity) in mind.

Outsourced Hosting Support in the UK

Your clients technical support will be handled by our cPanel certified engineers right here in the UK, each of which have extensive experience in the hosting industry.

End-User Technical Support for Hosting

Using our unique, intuitive and incredibly simple ticketing system, your clients are able to raise support enquiries with our team directly, rather than through you – all completely white-label.

White-Label Hosting Support for Resellers

Are you a Brixly Reseller Pro customer? Perfect! You have the ultimate hosting platform, but still need to provide clients with support – let us take care of it for you under your own brand.

WHMCS Integrated Outsourced Support

Our system integrates with your WHMCS, allowing your customers to continue to raise tickets exactly the same as they did previously.

Industry Leading Service Level Agreements

Choose your response time, from 2 hours to 30 minutes – our team will provide a response within your given time-frame guaranteed.

Cheaper than In-House Staff , but better

Hiring staff is a huge expense, especially when someone else is managing your infrastructure. Let us handle your servers and support.

L3 Certified Engineers with each and every client response

Your clients technical support will be handled by our cPanel certified Level 3 engineers right here in the UK, each of which have extensive experience in the hosting industry in a wide range of hosting solutions.

We are one of the only hosting providers that don’t follow the ‘hand me down’ process of passing clients from staff member to staff member – instead, we would far prefer your clients case be resolved in the shorted, most efficient way possible.

Thats why only quality, highly trained engineers will be dealing with your technical support requests each and every time.

Since taking on the outsourced support from these guys, our work lives feel so much simpler. We have been a reseller of Brixly for over 4 years now and the service has been flawless. it makes perfect sense relying on them to support their own systems and infrastructure, but through our brand. We are now able to focus on our sales and growth, which has been made so, so much easier.
Christian Coates
PinkSquare Media

Lets Talk

Are you looking to outsource your hosting support?

Get in touch today to discuss your requirements!

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